We are investigating job termination issues for some components. After termination request is accepted jobs remain in terminating state until finished.
UPDATE Nov 22, 9:28 AM (UTC) - We have identified the root cause and prepared the fix which should be released in few hours. Only minority of jobs termination was affected by this issue.
UPDATE Nov 22, 10:49 AM (UTC) - The fix was deployed and job termination is fully functional again for all jobs.
Amazon Elastic Compute Cloud is facing increased network connectivity errors to instances, hence the performance of Keboola Connection in EU region is impacted. As a consequence connection to Snowflake and creation of Jupyter/R sanboxes fails, most of the jobs are slow or stalled.
UPDATE Nov 12, 8:39 AM (UTC) Amazon have identified the root cause and are working to resolve the issue.
UPDATE Nov 12, 9:10 AM (UTC) Amazon has restored most of the network connectivity to impacted instances and is completing recovery for the remaining connectivity errors. However the performance of Keboola Connection remains impacted.We are experiencing failures of few components e.g. Salesforce Extractor. It is caused by recent infrastructure changes that were deployed on November 8th.
We are rolling back these changes and we'll update this status with new information.
UPDATE Nov 11, 8:37 AM (UTC) - Changes was rolled back and affected components should be working again without issues.
UPDATE Nov 11, 8:50 AM (UTC) - We're investigating further issues with Salesforce Extractor.
UPDATE Nov 11, 9:00 AM (UTC) - Salesforce Extractor is working again.
We're sorry for the inconvenience.
Come check out our new UI along with our new feature releases, including our new Dashboard overview, Data Catalog, and Scaffolds. Webinar will be held Nov 11, 2019 15:00 UTC and also recorded available upon request.
You can register here.
GoodData was experiencing issues that were preventing users of GoodData system to access the platform and the projects located on this datacenter. The issue started on 10/30 at 23:43 (UTC) and was resolved on 10/31 02:18 (UTC).
Affected jobs in Keboola Connection ended up in error Running 147946154733.dkr.ecr.us-east-1.amazonaws.com/developer-portal-v2/keboola.gooddata-writer:1.4.4 container exceeded the timeout of 18000 seconds.
Read the original GoodData service status.
There is now a warning that running a single row will reset the state for all rows. It is a feature that was unexpected for some of our customers.
KDS team created two components. Application for refreshing dashboards and datasets in PowerBI and Pardot extractor.
We're very sorry for any problems this have caused. A post mortem post will follow when we examine the logs and find the root cause.
Since October 15, 2019 5:16PM UTC the Docker Hub container registry is experiencing a complete service disruption. Some of Keboola Connection 3rd party components' images are historically hosted on Docker Hub. Such components' jobs will fail during the outage. You can subscribe to the outage mitigation progress on Docker Hub status page.
All the new components and Keboola-maintained components are using AWS ECR as a registry, so they are not affected by the outage.
We're very sorry about any problems this may cause.
There will be a maintenance period of Developer Portal on Saturday, October 12, 2019 from 6:00am UTC and should take around 1 hour.
We will be upgrading database infrastructure. This maintenance won't affect Connection nor any other Keboola service.
We hope that you can join us, but if not the webinar will be available on video by request afterward as well.
Cheers,
Your Keboola Team