We would like to remind you of the upcoming scheduled maintenance for Keboola stacks hosted on AWS and Azure.
The announced maintenance of the Keboola platform for both Azure and AWS stacks is scheduled for March and April 2024.
Read more in the original maintenance announcement.
9:21 UTC: We are investigating jobs not starting on AWS EU this morning. Next update in 30 minutes.
9:57 UTC: We are still investigating the issue. Next update in 30 minutes.
10:24 UTC: We have identified stuck job that was causing other jobs not starting and proceed to unblock it. The platform is operational now and all stuck jobs have started running. We continue investigating the root cause.
]]>We apologize for any inconvenience this may cause and appreciate your understanding.
Update 2024-03-16 10:10 CET: The limited service disruption has begun.
Update 2024-03-16 10:25 CET: The limited service disruption has been resolved and the stack is now fully operational.
Thank you for your patience.
Please be advised that there will be a one-hour service disruption next week. Check carefully to see if it will affect your projects.
Affected service: Queue Version 1 on connection.eu-central-1.keboola.com
Here are the details. Due to a necessary database upgrade to our AWS EU stack (connection.eu-central-1.keboola.com), there will be a limited service disruption of Queue Version 1 (V1) on Saturday, March 16, from 10:00 to 11:00 CET.
This will affect only a minority of projects that still use Queue V1. Projects on Queue V2 will not be affected.
Does your project use Queue Version 1? To find out, go to your Project Settings page and look for the queuev2
feature. If you don't see it, that means that your project does indeed use the old Queue V1, and that this service disruption will affect you.
Effects of the disruption
We apologize for this inconvenience. We will appreciate your understanding as we strive to maintain and improve our service quality. If you have any questions or need further assistance, please contact our support team.
2024-03-08 08:20 UTC: We are currently investigating an increase in latency within our job listings and delays in job execution on connection.eu-central-1.keboola.com. We will provide an update as soon as more information becomes available.
2024-03-08 09:05 UTC: We have identified the root cause and are actively working on a resolution. Job processing has not been affected since 08:20. We are continuing to investigate increased latency in Jobs and Flows page listings.
2024-03-08 09:15 UTC: The incident has been resolved. Latencies have returned to normal, and the platform is fully operational. We will continue to monitor the situation.
]]>Following the release deployed at 8:30 UTC March 1st 2024, we encountered a bug that led to some queue jobs failing with the error "There is no active transaction." We addressed this issue by reverting the release at 9:50 UTC, which resolved the problem.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience.
We would like to inform you about the planned maintenance of Keboola stacks hosted on AWS and Azure.
We will perform the maintenance of each stack separately during March and April 2024. This maintenance is necessary to keep our services running smoothly and securely. Please note the following schedule and the stacks affected:
Impact of the Maintenance and Recommended Mitigation:
We apologize for any inconvenience this may cause and appreciate your understanding as we work to maintain and improve our service. If you have any questions or need further assistance, please do not hesitate to contact our support team.
Thank you for your patience and cooperation.
Today at 15:30 UTC we noticed a problem with the listing tables in Storage. Tables fail to display only to new users in the project. There can be related issues such as not being able to load data to workspace. All of which apply only to new users. We are seeing this problem across all stacks and regions.
We are working on a fix, next update in 30 min.
UPDATE 16:10 We have identified the root cause and are working on a fix. Next update in 2 hours.
UPDATE 19:00 The incident is now resolved, and tables are displayed correctly in storage for all users.
We apologize for the inconvenience.
Due to the inoperability of the Atlassian Service Desk In the morning of January 18, 2024 our support services are temporarily unavailable.
We will provide an update as soon as services have returned to normal.
Many apologies for this inconvenience.
<January 18, 2024 12:30 CET>. Support systems have resumed normal operations
2024-01-15 07:20 UTC - We experienced another incident on connection.eu-central-1.keboola.com between Jan 14 23:30 UTC and Jan 15 07:54 UTC. Some jobs ended in error due to an underlying node failure. We're still investigating the root cause and taking measures to prevent future incidents.
2024-01-11 13:04 - We are currently investigating a problem related to email delivery from the Keboola platform. We will provide an update as soon as we have more information.
UPDATE 13:19 - We have fixed the underlying issue (invalid SPF record). If you still have issues receiving messages from any Keboola platform please let us know.
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2024-04-01 06:35 UTC - We experienced incident on https://connection.keboola.com. Some jobs ended in error due to an underlying node failure. We're still investigating the root cause and taking measures to prevent future incidents.
Update 2024-04-01 06:54 UTC The incident is now resolved, and the platform is stable again.
We apologize for the inconvenience.
A limited service disruption on AWS EU stack will start at 15:00 UTC today, as announced earlier. Storage jobs, Queue v1, and Orchestration (in projects with Queue v1) processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.
All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays. We will provide an update when the service disruption starts and ends.
We apologize for any inconvenience caused and thank you for your understanding.
Update 15:00 UTC: The limited service disruption has begun.
Update 15:35 UTC: The service disruption has been resolved and the stack is now fully operational.
Thank you for your patience.
A limited service disruption on AWS EU stack will start at 13:00 UTC today Friday, December 29, as announced earlier. Storage jobs, Queue v1, and Orchestration (in projects with Queue v1) processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.
All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays. We will provide an update when the service disruption starts and ends.
We apologize for any inconvenience caused and thank you for your understanding.
Update 13:00 UTC: The limited service disruption has begun.
Update 13:35 UTC: The service disruption has been resolved and the stack is now fully operational.
Thank you for your patience.
Due to necessary database upgrades to our AWS US and EU stacks, a limited service disruption will take place on December 29:
We anticipate the duration of the disruption will be approximately 15 minutes, but it should not exceed 60 minutes. Hopefully, this will be resolved before you return from your lunch or coffee break.
During this period, Storage jobs, Queue v1 and Orchestration (in projects with Queue v1) processing will stop, and new jobs will be delayed until the upgrade is completed. All running jobs will be paused, but will resume after the upgrade. The platform will be unavailable for approximately 5 minutes. The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs or Queue v1 jobs.
All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays.
We apologize for any inconvenience caused and thank you for your understanding.
]]>Between 9:18 and 10:42 UTC some flows were processing longer than usual with jobs "stuck" in processing or waiting state. This was caused be a recent update which was already reverted. The issue affected all stacks but only a small portion of jobs. We sincerely apologize for the inconvenience.
]]>Since 14:00 UTC, we have been experiencing slower job processing in the Azure North Europe stack (https://connection.north-europe.azure.keboola.com). We are currently investigating the issue.
Update 16:20 UTC we have rolled back a previous version of one of our services that was causing the delays and all operations are back normal. We're sorry for this inconvenience.
]]>We are investigating event triggers not working and also not visible in UI in AWS US stack (https://connection.keboola.com). No flows based on event triggers are being executed at the moment. Time based schedules are working as expected as well as event triggers in other stacks.
Update 13:35 UTC: We identified the root cause and will now proceed to restore event triggers configurations.
(Resolved) Update 14:05 UTC: We restored event triggers configurations, all event triggers are now working as expected and we don't observe any failures regarding even triggered flows. However if you still experience issues please contact us on support to resolve it further.
We experienced a brief outage in the application where the platform was inaccessible due to a UI bug. We promptly addressed the issue by rolling back the latest change, and this resolution has been deployed across all stacks.
It's important to note that no flows, running jobs, or workspaces were affected during this incident.
]]>2023-11-26 3:19 UTC - The processing of jobs in Azure NE stack (https://connection.north-europe.azure.keboola.com) has been slowed down, we're investigating the issue.
2023-11-26 4:15 UTC - Slowdown of starting new jobs was caused by heavy load. The backlog of jobs has been cleared, and new jobs are processing with no delays. We apologise for the inconvenience.
2023-11-03 14:40 UTC We're experiencing job processing slowing down on Azure NE stack (https://connection.north-europe.azure.keboola.com) due to heavy load. We apologise for the inconvenience.
Update 2023-11-03 15:10 UTC We have managed to find the cause and are working on a fix.
Update 2023-11-03 15:40 UTC We managed to mitigate the main cause. It will take some time for the platform to return to normal.
Update 2023-11-03 16:05 UTC The incident is now resolved, and the platform is stable again.
We apologize for the inconvenience.
]]>2023-10-30 15:17 UTC We're experiencing log delays on running jobs on AWS US stack (https://connection.keboola.com) due to heavy load.
Update 2023-10-30 17:34 UTC We have managed to find the cause and are working on a fix.
Update 2023-10-30 19:50 UTC The incident is now resolved, and the platform is stable again.
We apologize for the inconvenience.
2023-10-11 5:54 UTC - Some runs of component using OAuth Broker are failing with User errors "OAuth Broker v2 has been deprecated". We are investigating the issue.
2023-10-11 6:30 UTC - We have identified the cause of the issue. Yesterday at 13:20 UTC, a new UI version was deployed that contained a bug in configuration editor.
During the configuration editing of components that are using the OAuth Broker, the version paremeter was of the broker 3 was inadvertently deleted.
It affected only configrations that were created or modified between 2023-10-10 13:20 UTC and 2023-10-11 6:00 UTC. Jobs of these configurations are ending with User Error "OAuth Broker v2 has been deprecated on September 30, 2019."
UI changes were reverted, but your failing configurations need to be fixed manually.
Go to the all version history in your configuration and use "Restore" button to revert changes you made. It will also revert OAuth configuration back to use newer broker v3. New configuration modifications won't break the settings anymore.
Second option to fix the issue is reauthorization of OAuth in your configuration.
We apologize for any inconvenience caused.
Due to the changes at Twitter we are no longer able to provide it as a Data Source component.
We will be introducing an X Data Source if demand calls for it.
If you have any questions, or would like to push for introducing an X Data Source then please let us know at support@keboola.com.
2023-09-13 12:55 UTC - Processing of jobs in AWS EU stack has been slowed down, we're investigating the issue.
2023-09-13 13:43 UTC - We see minor improvements. We're still investigating the issue, next update when new information will be available.
2023-09-13 14:31 UTC - The backlog of jobs has been cleared, and job processing should be functioning properly once more. We had to temporarily disable the "Child Jobs" checkbox on the Jobs page to address the issue. We are continuing to monitor the situation.
]]>13:10 UTC the processing of jobs in AWS EU stack has been slowed down, we're investigating the issue
13:40 UTC the issue has been resolved, jobs are now being processed normally. We're still investigating the root cause of this issue.
14:30 UTC we're investigating the issue again, since jobs in AWS EU stack are slowed down
15:00 UTC we have found a root cause of incident and preparing fix to mitigate the issue. Next update in 1 hour.
16:00 UTC we are still working on issue mitigation. Next update in 1 hour.
16:55 UTC issue was fixed, all systems are stable now. There is several projects which still have problem to list jobs, we are working to fix this issue. Next update when new information's will be available.
]]>
11:40 UTC - We are investigating failing synchronous actions (check database credentials and similar) in all our stacks since 11:00 UTC.
11:50 UTC - We deployed previous version of affected service, all systems are now operational. We apologize for any inconvenience caused.
]]>Since 03:35 UTC the processing of jobs in AWS EU stack has been slowed down, we're investigating the issue
Update 8:00 UTC the issue has been resolved, jobs are now being processed normally. We're still investigating the root cause of this issue.