We are investigating a brief outage of our Billing API on the Azure North Europe stack (https://connection.north-europe.azure.keboola.com/) between 23:03 and 23:19 UTC. Non–Pay-As-You-Go projects were not affected.
Update 23:35 UTC: The service disruption also caused job delays across all projects in this stack during the affected period. All operations have since returned to normal. We apologize for the inconvenience.
The announced partial maintenance has just started. The platform has been scaled down and is no longer accepting new jobs. We expect a brief downtime in 30 minutes, around 12:00 UTC. We will update this post with the progress of the partial maintenance.
Update 12:00 UTC: The announced partial maintenance is ongoing, and we are expecting downtime to begin any minute now. We will continue to update this post as the maintenance progresses.
Update 12:13 UTC: The maintenance has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience.
We would like to inform you about the planned maintenance of all Keboola stacks hosted on Azure.
During the database upgrades there will be a short service outage on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, March 1, 2025 between 11:30 and 12:30 UTC.
Effects of the Maintenance
During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 12:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.
Detailed Schedule
We would like to inform you about the planned maintenance of Keboola stacks hosted on AWS, Azure, and GCP.
This maintenance is necessary to keep our services running smoothly and securely. Please note the following schedules and the stacks affected.
During database upgrades there will be a short service disruption on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, October 26, 2024 between 11:30 and 12:30 UTC.
Effects of the Maintenance
During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 12:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.
Detailed Schedule
11:30–12:00 UTC: processing of new jobs stops.
12:00–12:15 UTC: service disruption
12:15 UTC: processing of jobs starts.
During database upgrades there will be a short service disruption on both GCP multi-tenant stacks. Here is the schedule.
GCP eu-west3 (connection.europe-west3.gcp.keboola.com): Saturday, November 2, 2024, at 08:00 UTC.
GCP us-east4 (connection.us-east4.gcp.keboola.com): Saturday, November 2, 2024, at 08:30 UTC.
Effect of the Maintenance
During the above periods, services will be scaled down and the processing of jobs may be delayed. For very brief periods (at around 8:00 UTC and 8:30 UTC, respectively) the service will be unavailable for up to five minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.
Detailed Schedule for eu-west3
7:30–8:00 UTC: processing of new jobs stops.
8:00–8:10 UTC: service disruption
8:15 UTC: processing of jobs starts.
Detailed Schedule for us-east4
8:00–8:30 UTC: processing of new jobs stops.
8:30–8:40 UTC: service disruption
8:45 UTC: processing of jobs starts.
During database upgrades there will be a limited service disruption on our AWS multi-tenant stacks. Here is the schedule.
AWS us-east-1 (connection.keboola.com): Saturday, November 16, 2024, at 07:00 UTC.
AWS eu-central-1 (connection.eu-central-1.keboola.com): Saturday, November 16, 2024, at 08:00 UTC.
Effect of the Maintenance
The maintenance is expected to last no longer than 15 minutes, during which jobs may be delayed. While you will be able to log into the Keboola platform, starting new jobs will not be possible during the maintenance. Jobs already running will not be canceled—only delayed. Running data apps or workspaces will not be affected. Scheduled jobs will automatically start after the maintenance is completed.
We're investigating issues across all Azure stacks. Next update in 15 minutes or when new information is available.
UPDATE 14:35 CEST: The issue seems to be resolved, we're still evaluating the impact. Next update in 30 minutes or when new information is available.
UPDATE 14:55 CEST: The outage was caused by routine maintenace of databases in Auzure. All running jobs affected during this outage should restart automatically. Some of the affected Storage jobs may be executed twice and in very rare cases when using incremental load without a primary key this could lead to data duplication.
We're sorry for this inconvenience, we will be taking measures to decrease impact of future maintenance events.
For any additional questions, please contact support.
Between 12:05 pm CEST and 13:45 pm CEST Snowflake transformation could return an empty string for TIMESTAMP columns during a query execution or output mapping. The bug is fixed now.
This affected only Keboola provisioned Snowflake, BYODB databases were not affected.
We're sorry for this inconvenience, if you have any questions please contact our support.
Due to necessary database upgrades to our AWS US and EU stacks, a limited service disruption will take place on December 29:
We anticipate the duration of the disruption will be approximately 15 minutes, but it should not exceed 60 minutes. Hopefully, this will be resolved before you return from your lunch or coffee break.
During this period, Storage jobs, Queue v1 and Orchestration (in projects with Queue v1) processing will stop, and new jobs will be delayed until the upgrade is completed. All running jobs will be paused, but will resume after the upgrade. The platform will be unavailable for approximately 5 minutes. The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs or Queue v1 jobs.
All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays.
We apologize for any inconvenience caused and thank you for your understanding.
Since 14:00 UTC, we have been experiencing slower job processing in the Azure North Europe stack (https://connection.north-europe.azure.keboola.com). We are currently investigating the issue.
Update 16:20 UTC we have rolled back a previous version of one of our services that was causing the delays and all operations are back normal. We're sorry for this inconvenience.
We experienced a brief outage in the application where the platform was inaccessible due to a UI bug. We promptly addressed the issue by rolling back the latest change, and this resolution has been deployed across all stacks.
It's important to note that no flows, running jobs, or workspaces were affected during this incident.
Regrettably, we were unable to upgrade all necessary databases during the previous planned service disruption. Due to a strict deadline imposed by our service provider (AWS), we must carry out another service disruption for maintenance purposes.
This maintenance will impact both the AWS US and AWS EU stacks.
It is scheduled for Saturday, April 15, 2023,
During this time, Storage jobs will be paused or delayed, and the platform will be unavailable for a brief period (approximately 5 minutes). The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs.
We sincerely apologize for any inconvenience caused and appreciate your understanding.