Keboola Status

We would like to inform you about the planned maintenance of Keboola stacks hosted on AWS, Azure, and GCP.

This maintenance is necessary to keep our services running smoothly and securely. Please note the following schedules and the stacks affected.

Maintenance of all Azure Stacks – October 26, 2024

During database upgrades there will be a short service disruption on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, October 26, 2024 between 11:30 and 12:30 UTC.

Effects of the Maintenance

During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 12:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

Detailed Schedule

• 11:30–12:00 UTC: processing of new jobs stops.

• 12:00–12:15 UTC: service disruption

• 12:15 UTC: processing of jobs starts.

GCP EU and US Stack Maintenance – November 2, 2024

During database upgrades there will be a short service disruption on both GCP multi-tenant stacks. Here is the schedule.

• GCP eu-west3 (connection.europe-west3.gcp.keboola.com): Saturday, November 2, 2024, at 08:00 UTC.

• GCP us-east4 (connection.us-east4.gcp.keboola.com): Saturday, November 2, 2024, at 08:30 UTC.

Effect of the Maintenance

During the above periods, services will be scaled down and the processing of jobs may be delayed. For very brief periods (at around 8:00 UTC and 8:30 UTC, respectively) the service will be unavailable for up to five minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

Detailed Schedule for eu-west3

• 7:30–8:00 UTC: processing of new jobs stops.

• 8:00–8:10 UTC: service disruption

• 8:15 UTC: processing of jobs starts.

Detailed Schedule for us-east4

• 8:00–8:30 UTC: processing of new jobs stops.

• 8:30–8:40 UTC: service disruption

• 8:45 UTC: processing of jobs starts.

AWS EU and US Stack Maintenance – November 16, 2024

During database upgrades there will be a limited service disruption on our AWS multi-tenant stacks. Here is the schedule.

• AWS us-east-1 (connection.keboola.com): Saturday, November 16, 2024, at 07:00 UTC.

• AWS eu-central-1 (connection.eu-central-1.keboola.com): Saturday, November 16, 2024, at 08:00 UTC.

Effect of the Maintenance

The maintenance is expected to last no longer than 15 minutes, during which jobs may be delayed. While you will be able to log into the Keboola platform, starting new jobs will not be possible during the maintenance. Jobs already running will not be canceled—only delayed. Running data apps or workspaces will not be affected. Scheduled jobs will automatically start after the maintenance is completed.

Read more »

We're investigating issues across all Azure stacks. Next update in 15 minutes or when new information is available.

UPDATE 14:35 CEST: The issue seems to be resolved, we're still evaluating the impact. Next update in 30 minutes or when new information is available.

UPDATE 14:55 CEST: The outage was caused by routine maintenace of databases in Auzure. All running jobs affected during this outage should restart automatically. Some of the affected Storage jobs may be executed twice and in very rare cases when using incremental load without a primary key this could lead to data duplication.

We're sorry for this inconvenience, we will be taking measures to decrease impact of future maintenance events. 

For any additional questions, please contact support.

Between 12:05 pm CEST and 13:45 pm CEST Snowflake transformation could return an empty string for TIMESTAMP columns during a query execution or output mapping. The bug is fixed now. 

This affected only Keboola provisioned Snowflake, BYODB databases were not affected.

We're sorry for this inconvenience, if you have any questions please contact our support. 

Due to necessary database upgrades to our AWS US and EU stacks, a limited service disruption will take place on December 29:

• 13:00–14:00 UTC (14:00–15:00 CET) for the AWS EU stack
• 15:00–16:00 UTC (07:00–08:00 PDT) for the AWS US stack

We anticipate the duration of the disruption will be approximately 15 minutes, but it should not exceed 60 minutes. Hopefully, this will be resolved before you return from your lunch or coffee break.

During this period, Storage jobs, Queue v1 and Orchestration (in projects with Queue v1) processing will stop, and new jobs will be delayed until the upgrade is completed. All running jobs will be paused, but will resume after the upgrade. The platform will be unavailable for approximately 5 minutes. The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs or Queue v1 jobs.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays.

We apologize for any inconvenience caused and thank you for your understanding.

Since 14:00 UTC, we have been experiencing slower job processing in the Azure North Europe stack (https://connection.north-europe.azure.keboola.com). We are currently investigating the issue.

Update 16:20 UTC we have rolled back a previous version of one of our services that was causing the delays and all operations are back normal. We're sorry for this inconvenience. 

We experienced a brief outage in the application where the platform was inaccessible due to a UI bug. We promptly addressed the issue by rolling back the latest change, and this resolution has been deployed across all stacks.

It's important to note that no flows, running jobs, or workspaces were affected during this incident.

Regrettably, we were unable to upgrade all necessary databases during the previous planned service disruption. Due to a strict deadline imposed by our service provider (AWS), we must carry out another service disruption for maintenance purposes.

This maintenance will impact both the AWS US and AWS EU stacks.

It is scheduled for Saturday, April 15, 2023,

• between 07:00 and 08:00 UTC (09:00 and 10:00 CEST) for the AWS EU stack, and
• between 09:00 and 10:00 UTC (02:00 and 03:00 PDT) for the AWS US stack.

During this time, Storage jobs will be paused or delayed, and the platform will be unavailable for a brief period (approximately 5 minutes). The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs.

We sincerely apologize for any inconvenience caused and appreciate your understanding.

A limited service disruption on AWS US stack will start at 10:00 a.m. UTC today, as announced earlier. Storage jobs, Queue v1, and Orchestration (in projects with Queue v1) processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays. We will provide an update when the service disruption starts and ends. 

We apologize for any inconvenience caused and thank you for your understanding.

Update 10:00 a.m. UTC: The limited service disruption has begun.

Update 10:10 a.m. UTC: The service disruption has been resolved and the stack is now fully operational. 

Thank you for your patience.

We have encountered a brief metadata DB outage in AWS US at 15:07 UTC. Affected services are

• legacy Transformations
• legacy Orchestrations
• projects and jobs running on old Queue V1

This outage may cause some jobs being executed during the outage fail or run twice in parallel.

We're sorry for this inconvenience. 

UPDATE 15:39 UTC: All affected jobs were restarted and any duplicate executions were terminated.

A limited service disruption on AWS EU stack will start at 12:00 p.m. UTC today, as announced earlier. Storage jobs, Queue v1, and Orchestration (in projects with Queue v1) processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays. We will provide an update when the service disruption starts and ends. 

We apologize for any inconvenience caused and thank you for your understanding.

Update 12:00 p.m. UTC: The limited service disruption has begun.