The maintenance period in the EU region has just finished. All systems are back online and working properly.

Thank you for your patience. 

The pre-announced maintenance period for the US and EU regions has just started. The estimated downtime is 5 hours. 

There will be a maintenance period on Saturday, October 6th, 2018 from 8:00am CEST and should take less than 5 hours.

We will be upgrading component job indices and metadata databases.

All projects in connection.keboola.com and connection.eu-central-1.keboola.com will be inaccessible during the maintenance.

Since September 25 we're experiencing degraded Snowflake performance affecting all Snowflake operations. 

We're sorry for this inconvenience, we're working with Snowflake to fix this issue.

Update, October 8

Snowflake Engineering team has discovered and fixed the issue (waiting for an official statement from Snowflake). We're seeing operation times going back to normal.

Storage jobs processing was delayed between 04:30 - 06:04 UTC. Worker nodes didn't started as expected to process the workload. 

We are investigating the issue.

We are experiencing minor job queue issues in US region which may result in delaying orchestrations. We are investigating this issue at the moment. We are sorry for inconvenience.

UPDATE, Sep 28, 06:30 UTC - We have confirmed from Snowflake support that they are tracking the issue in the increase in the compilation time of the queries and their engineering is actively investigating the issue.

UPDATE, Sep 28, 10:45 UTC - Snowflake support reported that they are experiencing a degradation of service with elevated query failures in our US region. https://support.snowflake.net/s/feed/0D50Z00008QI7AqSAL

UPDATE, Sep 28, 15:00 UTC - Snowflake support reported that they have resolved the issue and the US west region is again operating at 100%

Keboola Connection in AUS region

We have launched Keboola Connection in AUS region. You can now create your projects in the AUS region. Please contact info@keboola.com if you are interested.

Feature Wishlist

According to our open-source philosophy, we always want to hear new ideas from you. To make communication easier, we have added a Feature Wishlist link to Keboola Connection sidebar which leads to productboard site where you can request new features.

Some users are not able authenticate to KBC using Google Sign In. We are investigating the issue.

In the meantime, please sign in using the standard email and password method.

UPDATE, Sep 22, 07:47 UTC - We have identified the issue. Google users with some special characters in name were affected. We have made changes in interaction with Google. It should resolve this issue. Fix should be deployed in two hours.

UPDATE, Sep 22, 09:55 UTC - Fix was deployed. You should be able to authenticate to KBC using Google Sign In. 

Scheduled maintenance will start at 06:00 am UTC. 

The maintenance won't be system wide. It will be performed for each project in connection.keboola.com separately and it should take few minutes for each project depending on the number of project's files. It should not affect project's running jobs, these will be queued during the short project maintenance. Only projects created before August 16, 2018 will be affected by this migration.

We'll update this status about the progress.

Update, Sep 22, 06:00 UTC - Migrations have started.

Update, Sep 22, 10:11 UTC - All projects have been migrated.

Friday, September 26, 2018 04:30 UTC

Due to a configuration error the Oracle extractor was failing to process jobs from 22:00 UTC Thursday, September 20 to around 04:20 UTC on Friday, September 21, 2018.

The error has now been corrected and all new jobs will process correctly.

Sincere apologies for the error and inconvenience.