Keboola Status

Regrettably, we were unable to upgrade all necessary databases during the previous planned service disruption. Due to a strict deadline imposed by our service provider (AWS), we must carry out another service disruption for maintenance purposes.

This maintenance will impact both the AWS US and AWS EU stacks.

It is scheduled for Saturday, April 15, 2023,

• between 07:00 and 08:00 UTC (09:00 and 10:00 CEST) for the AWS EU stack, and
• between 09:00 and 10:00 UTC (02:00 and 03:00 PDT) for the AWS US stack.

During this time, Storage jobs will be paused or delayed, and the platform will be unavailable for a brief period (approximately 5 minutes). The platform will then generate a 500 HTTP response for the majority of API requests. Throughout the remainder of the maintenance window, the platform will be fully accessible but will not process any new or existing Storage jobs.

We sincerely apologize for any inconvenience caused and appreciate your understanding.

A limited service disruption on AWS US stack will start at 10:00 a.m. UTC today, as announced earlier. Storage jobs, Queue v1, and Orchestration (in projects with Queue v1) processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays. We will provide an update when the service disruption starts and ends. 

We apologize for any inconvenience caused and thank you for your understanding.

Update 10:00 a.m. UTC: The limited service disruption has begun.

Update 10:10 a.m. UTC: The service disruption has been resolved and the stack is now fully operational. 

Thank you for your patience.

We have encountered a brief metadata DB outage in AWS US at 15:07 UTC. Affected services are

• legacy Transformations
• legacy Orchestrations
• projects and jobs running on old Queue V1

This outage may cause some jobs being executed during the outage fail or run twice in parallel.

We're sorry for this inconvenience. 

UPDATE 15:39 UTC: All affected jobs were restarted and any duplicate executions were terminated.

A limited service disruption on AWS EU stack will start at 12:00 p.m. UTC today, as announced earlier. Storage jobs, Queue v1, and Orchestration (in projects with Queue v1) processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays. We will provide an update when the service disruption starts and ends. 

We apologize for any inconvenience caused and thank you for your understanding.

Update 12:00 p.m. UTC: The limited service disruption has begun.

2023-03-14 14:15 UTC - Since Sunday, we have been experiencing component failures when communicating with the Facebook Graph API on our Azure North Europe stack https://connection.north-europe.azure.keboola.com

Following components failing with application error:

2023-03-14 8:30 UTC - We are investigating delayed orchestrations on AWS US Keboola Connection stack (https://connection.keboola.com/).

2023-03-14 9:25 UTC - The issue is resolved. Thank you for patience and understanding.

2023-03-07 14:37 CET - We are investigating problem with jobs on connection.keboola.com (us-east-1 stack). 

2023-03-07 14:42 CET - We have identified a problem with one of our internal databases, containing metadata about jobs. As a result, no jobs can be run since 14:30 CET, and the rest of the platform may be behaving abnormally.

2023-03-07 15:05 CET - The database that was affected has been fixed, and operations should be running normally since 15:00 CET.

We apologize for any inconvenience caused and thank you for your understanding.

Due to necessary database upgrades to our AWS US and EU stacks, a limited service disruption will take place on March 21st and 22nd.

• On Tuesday March 21st at 12:00 pm UTC, the disruption will begin for AWS EU, and
• on Wednesday March 22nd at 10:00 am UTC, it will begin for AWS US.

We anticipate that the limited service disruption will take approximately 15 minutes, but it should not exceed 60 minutes. Hopefully, this will be resolved before you return from your lunch or coffee break.

During this period, Storage jobs, Queue v1 and Orchestration (in projects with Queue v1) processing will stop, and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.

All APIs and other unaffected services, such as Workspaces and Queue v2 jobs, will remain operational, though their operations may be delayed due to the Storage job delays.

We apologize for any inconvenience caused and thank you for your understanding.

2023-03-01 16:00 CET - We are investigating hidden "Transformation v2" configurations on the UI. The next update in 15 minutes or when more info is available.

2023-03-01 16:10 CET - We have identified the root cause and prepared a fix which will be deployed within 10 minutes

(Resolved) 2023-03-01 16:24 CET - The fix has been deployed and transformations v2 are no more hidden in the UI. We advise users to reload their browsers as this was an UI issue.

2023-02-21 07:41 UTC - We experienced another incident on connection.eu-central-1.keboola.com between Feb 20 18:00 UTC and Feb 21 06:40 UTC. Some jobs ended in error due to an underlying node failure. We're still investigating the root cause and taking measures to prevent future incidents.