Keboola Status

2025-03-04 10:00 UTC - We are investigating import failures for the Stream service on connection.eu-central-1.keboola.com due to receiver errors. We will provide an update as soon as we have more information.

2025-03-04 10:10 UTC – We have identified the root cause and resolved the issue. The backlog of imports is now being processed, and we are continuing to monitor the situation.

2025-03-04 12:11 UTC – Some projects still have unprocessed Stream imports. We are continuing the investigation.

2025-03-04 13:21 UTC – The backlog has been cleared, and Stream services are stable and fully operational. However, a few customers' data was not imported during the incident window starting on February 28th. We will contact these customers directly.

The announced partial maintenance has just started. The platform has been scaled down and is no longer accepting new jobs. We expect a brief downtime in 30 minutes, around 12:00 UTC. We will update this post with the progress of the partial maintenance.

Update 12:00 UTC: The announced partial maintenance is ongoing, and we are expecting downtime to begin any minute now. We will continue to update this post as the maintenance progresses.

Update 12:13 UTC: The maintenance has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience.

Starting at 12:00 UTC, all jobs that were either processing or started at that time began failing due to an error introduced in the latest release. At 12:40 UTC, we reverted to the previous stable version, and we expect job processing to return to normal.

We are actively monitoring the situation and will provide updates as needed.

Please be aware that this endpoint will be permanently shut down on March 1, 2025.

Ensure that your API integrations are migrated to the new endpoint by this date.

We would like to inform you about the planned maintenance of all Keboola stacks hosted on Azure.

During the database upgrades there will be a short service outage on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, March 1, 2025 between 11:30 and 12:30 UTC.

Effects of the Maintenance

During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 12:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

Detailed Schedule

• 11:30–12:00 UTC: processing of new jobs stops.
• 12:00–12:15 UTC: service enhancement period.
• 12:15 UTC: processing of jobs resumes.

2025-02-13 11:01 UTC - We are currently investigating a potential column mismatch issue with the Salesforce extractor, which started occuring around February 12, 2025. The investigation is ongoing, and we will provide more information as soon as we have further details.

2025-02-13 11:48 UTC - We have reverted the affected extractor version to the previous one. Extracted objects with frozen columns that were not aligned with the current Salesforce API version may have had mismatched columns if they were processed using the affected extractor version, which was released on February 11, 2025, at 8:07 UTC. A full load using the reverted extractor is advised.

2025-02-11 1:44 UTC: We are investigating job execution delays at https://connection.north-europe.azure.keboola.com/. We will provide updates as soon as we have more information.

2025-02-11 2:20 UTC: We have identified that the job execution delays were caused by an underlying node issue. We have replaced the node and are monitoring the situation.

2025-02-11 3:05 UTC: Due to issues with a node, the following problems occurred:

• New jobs created between 01:08 UTC and 01:24 UTC did not start.
• Between 01:08 UTC and 02:35 UTC, notifications from Flows were delayed.
  

All jobs are now running normally, notifications are no longer delayed, and the platform is fully operational.

The incident is resolved. We apologize for any inconvenience.

2025-02-08 11:13 UTC: We are investigating job execution delays at https://connection.us-east4.gcp.keboola.com/. We will provide updates as soon as we have more information.

2025-02-08 11:34 UTC: We have identified the root cause and resolved the issue. All jobs are now running normally, and the platform is fully operational.

The announced partial maintenance has just started. The platform has been scaled down and is no longer accepting new jobs. We expect a brief downtime in 30 minutes, around 8:00 UTC for GCP europe-west3 and us-east4. We will update this post with the progress of the partial maintenance.

2025-02-08 8:00 UTC: The announced partial maintenance of both GCP stacks is ongoing, and we are expecting downtime to begin any minute now. We will continue to update this post as the maintenance progresses.

2025-02-08 8:17 UTC: The maintenance of both stacks has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience.

This maintenance is necessary to ensure that our services remain secure and reliable. Please note the affected stacks and their maintenance schedules:

• AWS us-east-1 (connection.keboola.com): Saturday, March 15, 2025, at 07:00 UTC
• AWS eu-central-1 (connection.eu-central-1.keboola.com): Saturday, March 15, 2025, at 08:00 UTC

Effect of the Maintenance

The maintenance is expected to last no longer than 15 minutes, during which jobs may be delayed. While you will be able to log into the Keboola platform, starting new jobs will not be possible during the maintenance. Jobs already running will not be canceled—only delayed. Running data apps or workspaces will not be affected. Scheduled jobs will automatically start after the maintenance is completed.

We apologize for the inconvenience and appreciate your understanding as we work to maintain and improve our service. If you have any questions or need further assistance, please contact our support team.

Thank you for your patience and cooperation.