Error on loading data to storage from job

13:07 UTC: We're investigating an issue where import to Storage shows "Storage API: The new primary key cannot be created; duplicate values in primary key columns exist" error. 
Next update in 15 minutes. 

13:24 UTC: We've rolled back the last release. We're investigating impact of the issue. 

13:54 UTC: We're still investigating the impact. 

14:34 UTC: We're still investigating the impact. So far it seems to have only impacted a very limited number of customer jobs. We will reach out to the affected customers separately as soon as we finish the impact investigation.  

15:09 UTC: We've finished investigating the impact and we're reaching out to the affected customers. 

AWS eu-central stack maintenance

AWS eu-central-1 stack (connection.eu-central-1.keboola.com) maintenance will start today, April 13, 2024, at 12:00 UTC, as announced earlier.

You will not be able to log into Keboola and access your data or projects during the maintenance period. Any ongoing network connections will be terminated, and you will receive an “HTTP 503 - Service Unavailable” status message. Flows (Orchestrations) and running transformations will generally be delayed but not interrupted. Please note that any schedules set to start during the maintenance window will also be delayed.

Maintenance should take less than three hours.

We apologize for any inconvenience caused and thank you for your understanding.

Update 12:00 UTC: AWS eu-central-1 stack (connection.eu-central-1.keboola.com) maintenance started.

Update 13:30 UTC: AWS eu-central-1 stack (connection.eu-central-1.keboola.com) maintenance is finished and the stack is now fully operational.

Thank you for your patience.

AWS us-east-1 stack maintenance

AWS us-east-1 stack (connection.keboola.com) maintenance will start today, April 06, 2024, 07:00 UTC, as announced earlier.

You will not be able to log into Keboola and access your data or projects during the maintenance period. Any ongoing network connections will be terminated, and you will receive an “HTTP 503 - Service Unavailable” status message. Flows (Orchestrations) and running transformations will generally be delayed but not interrupted. Please note that any schedules set to start during the maintenance window will also be delayed.

We apologize for any inconvenience caused and thank you for your understanding.

Update 07:00 UTC: AWS us-east-1 stack (connection.keboola.com) maintenance started.

Update 08:00 UTC: AWS us-east-1 stack (connection.keboola.com) maintenance is finished and the stack is now fully operational.

Thank you for your patience.

Error on installing python packages in transformations

7:20 UTC: We are investigating an error when installing a python package in the transformations.
You may see errors such as: Job "XXXXXXX" ended with a user error "Failed to install package: io".
Next update in 15 min.

UPDATE 7:38 UTC: We have rolled back a previous version and all operations are back normal. We're sorry for this inconvenience. 



Limited service disruption for Azure EU

A limited service disruption on Azure EU stack will start at 11:00 a.m. UTC today, as announced earlier. Storage jobs processing will stop and new jobs will be delayed until the upgrade is completed. All running jobs will be cancelled, but will resume after the upgrade.

We apologize for any inconvenience caused and thank you for your understanding.

Update 11:00 UTC: Azure North Europe stack (connection.north-europe.azure.keboola.com) maintenance started.

Update 11:52 UTC: Azure North Europe stack (connection.north-europe.azure.keboola.com) service disruption has been resolved and the stack is now fully operational. Thank you for your patience.


Reminder: Scheduled Maintenance for Keboola AWS and Azure Stacks – March and April 2024

We would like to remind you of the upcoming scheduled maintenance for Keboola stacks hosted on AWS and Azure.

The announced maintenance of the Keboola platform for both Azure and AWS stacks is scheduled for March and April 2024.

Read more in the original maintenance announcement.

2024-03-16 Jobs not starting in AWS eu-central-1

9:21 UTC: We are investigating jobs not starting on AWS EU this morning. Next update in 30 minutes.

9:57 UTC: We are still investigating the issue. Next update in 30 minutes.

10:24 UTC: We have identified stuck job that was causing other jobs not starting and proceed to unblock it. The platform is operational now and all stuck jobs have started running. We continue investigating the root cause. 

Limited service disruption of Queue V1 for AWS EU

A limited service disruption of Queue V1 on the AWS EU stack (connection.eu-central-1.keboola.com) will begin today, Saturday, March 16, at 10:00 CET, as previously announced. This will impact only a small number of projects that continue to use Queue V1. Projects on Queue V2 will not be affected.  

We apologize for any inconvenience this may cause and appreciate your understanding.

Update 2024-03-16 10:10 CET: The limited service disruption has begun.

Update 2024-03-16 10:25 CET: The limited service disruption has been resolved and the stack is now fully operational. 

Thank you for your patience.

Limited Service Disruption: AWS EU's Queue V1 Unavailable on Saturday, March 16

Please be advised that there will be a one-hour service disruption next week. Check carefully to see if it will affect your projects.

Affected service: Queue Version 1 on connection.eu-central-1.keboola.com

Here are the details. Due to a necessary database upgrade to our AWS EU stack (connection.eu-central-1.keboola.com), there will be a limited service disruption of Queue Version 1 (V1) on Saturday, March 16, from 10:00 to 11:00 CET.

This will affect only a minority of projects that still use Queue V1. Projects on Queue V2 will not be affected.

Does your project use Queue Version 1? To find out, go to your Project Settings page and look for the queuev2 feature. If you don't see it, that means that your project does indeed use the old Queue V1, and that this service disruption will affect you.

Effects of the disruption

  1. Queue V1 and Orchestrations (Queue V1) processing will be temporarily halted.
  2. New Queue V1 jobs will be delayed until the upgrade is completed.
  3. All running Queue V1 jobs will be paused, and then restarted after the upgrade is completed.

We apologize for this inconvenience. We will appreciate your understanding as we strive to maintain and improve our service quality. If you have any questions or need further assistance, please contact our support team.


Job processing delays in AWS eu-central-1

2024-03-08 08:20 UTC: We are currently investigating an increase in latency within our job listings and delays in job execution on connection.eu-central-1.keboola.com. We will provide an update as soon as more information becomes available.

2024-03-08 09:05 UTC: We have identified the root cause and are actively working on a resolution. Job processing has not been affected since 08:20. We are continuing to investigate increased latency in Jobs and Flows page listings.

2024-03-08 09:15 UTC: The incident has been resolved. Latencies have returned to normal, and the platform is fully operational. We will continue to monitor the situation.