Sudden Jobs Failures on July 6th, 2017

On July 6th, 2017, between 9:16-9:18am CET one of our internal databases was forced to update and restart by AWS. Result of this action was Application error failure of all running components jobs. The error may show up significantly later than the restart.  We recommend to review your orchestrations jobs and take action if needed. We are sorry for this inconvenience and we're taking steps to mitigate this problem in the future.

Jobs queues overload (resolved)

since 3:50am CET we are experiencing server queues overload. We are still investigating the issue and will inform about the progress.

UPDATE 5:45am CET- We found the possible root of the cause, Snowflake queries are being unusually queued, furthermore we are unable to raise power or number of cluster of our Snowflake warehouses and we waiting for Snowflake Support findings.

UPDATE  6:10am CET from Snowflake support: Engineering has started mitigation steps to address this issue, we will provide another update shortly.

UPDATE 7:00am CET: Snowflake queries queues has got empty and everything looks to be back to normal.

UPDATE RESOLVED 9:00am CET:  We confirm the issue has been resolved, the cause was the unexpected queueing of Snowflake queries. Snowflake confirmed and rolled back their latest release. However, as a consequence our waiting jobs reached backoff threshold and timeout, which resulted in orchestration failures. We recommend to review your project orchestrations jobs and take action if needed.

Apifier extractor (Public Beta)

We are pleased to announce the public beta release of the Apifier extractor. The Apifier extractor runs a web crawler and stores the results in Keboola storage. The crawler is created and configured in Apifier and can also be adjusted in extractor configuration. This way you can extract structured data from any website and import it directly do Keboola.

Apifier already contains many community web crawlers that can be reused, so you can seamlessly download restaurant reviews from Yelp, hotels from TripAdvisor, or request the creation of a custom crawler for an additional fee.

Fixed IP Address Ranges

We have mitigated all issues which forced us to rollback fixed IP ranges announced few weeks ago.

It is our pleasure to announce that as of today fixed IP ranges are back in production, all our outgoing network connections in the US region are using a pool of four static IP addresses. 

This can help you meet your company security standards. To find out more, please visit the IP Addresses page in our documentation.

PLEASE NOTE

Some of you were employing a very old concept where we performed an on-demand network source routing which allowed us to force the source IP under syrup-out.keboola.com. This was deprecated almost a year ago. 

Today, we are also announcing that old source routing is deprecated and will be turned off at the end of this month. If you rely on source IP, please move all your existing firewall rules to our new addresses before July 30, 2017. Then you can remove our legacy 54.85.151.211 (syrup-out.keboola.com) from your firewall. 

After July 30, 2017 we'll still hold that IP address but it won't be used anymore.

New Google Drive Writer

As we announced earlier, we have decided to split the current Google Drive Writer into two separate components to simplify their usage:

  • Google Sheets Writer - as its name implies, is designed to upload tabular data from Storage to Google Sheets.
  • (New) Google Drive Writer - will handle uploading general files to Google Drive.

Google Sheets Writer has already been available for some time and now we are proud to release the new version of Google Drive Writer.

The Google Drive Writer is best for uploading general files into Drive. It allows you to create a new file on each run and therefore is ideal for backup purposes.

Features

  • Advanced Input Mapping
    • choose which columns will be uploaded
    • filter data by date or by column values

  • Update existing files or create new files


Migration

The existing Google Drive Writer will be deprecated soon and a migration tool will be made available to help you transfer your existing configurations to new Google Drive or Google Sheets Writer respectively.

Don't hesitate to give us feedback or ask a question, write to support@keboola.com.

Week in Review -- June 28, 2017

RStudio and Jupyter Sandboxes

RStudio and Jupyter sandboxes are now in public beta, you can try them right now in your projects.
You can now also see and extend your sandbox expiration.

We are working on:

  • HTTPS Support.
  • Configurable (pay as you go) memory and disk limits.
  • Creating better UI and integration with transformations.
  • Allowing tables and files to be added to a running sandbox.

Keboola Connection in EU

We have launched Keboola Connection in a new region outside of the USA. You can now create your projects in the EU-Frankfurt region, please contact support@keboola.com if you are interested. This new region is now in beta.

Minor improvements

  • Improved performance of PostgreSQL extractor.  

Loading Events Application Errors (Updated)

Friday June 23rd, 20:30 PST

We're experiencing a large number of application errors when loading events from Storage in the UI. 

We're trying to debug and fix this issue, no other operations should be affected.

Friday June 23rd, 20:48 PST

We have rolled out new servers which seems to mitigate the issue. All operations back to normal.

We're sorry for this inconvenience.

Redshift Writer Job Failures

Today (Jun 21, 2017) between 16:00 and 18:30 CEST all Redshift Writer jobs created in this period failed with an application error. We have identified and fixed the issue.

We're sorry for this inconvenience.

Week in Review -- June 14, 2017

Updated Components

  • GoodData Writer supports login parameter in the Create User API call to specify different mailing address
  • GoodData Writer supports full parameter in the Synchronize Dataset API call to perform full sync without data preservation
  • DB2 Extractor supports SSH tunneling

New Features

Community News

  • ZOOT developed extractor to download data from CJAffiliate’s Commission detail service API

Minor Improvements

Fixes

  • Snowflake Extractor supports large files


New version of AdWords Extractor

We released a new AdWords Extractor updated to use the latest version of AdWords API v201705. The previous Extractor is marked as deprecated. It uses API v201607 which will be switched off by June 27. You are encouraged to migrate soon during the June. 

Configuration migration is automatic but you need to rewrite fetching of deprecated values yourself according to the migration guide (https://developers.google.com/adwords/api/docs/guides/migration/v201705). AdWords developer token must be entered to the configuration again because it will be encrypted for this app only. You also have to reauthorize OAuth access to your data.