Job Failures [Not Resolved]

Today, October 4, 2017, we experienced several jobs failures between 12:07--14:40 PM CEST. One of our worker servers became unresponsive which led to the jobs failures. We have shut down the instance and launched a new one. Everything is working properly now and we will further investigate the root cause of the issue. 

UPDATE 09:00 PM CEST 
We're still encountering rare job failures. We're monitoring the issue closely and trying to find the root cause.

We are sorry for any inconvenience.

Week in Review -- September 11, 2017

New Features

  • Generic Extractor introduces some backward incompatible changes, but your current running configurations will remain unaffected. Learn more about Generic Extractor compatibility levels.
  • Generic Extractor supports stopping pagination using an attribute in the response, see more on the Limit Stop feature.

Minor Improvements

  • Processors configuration is now editable where eligible.
  • Transformation scrips and queries editors link to the documentation. 

Fixes

  • Transformations UI refreshes properly on transformation or bucket delete or revert/rollback.
  • Transformation copy or restore does not delete transformation name and description.

MySQL Transformations Failures

We're encountering an increased number of application errors in MySQL transformations. We're looking into this issue and will update this post once we know more. This may also affect GoodData writer jobs.

UPDATE Aug 21, 9:10pm PST

The error seems to happens randomly on all Storage API async exports from tables stored on Snowflake. We have contacted Snowflake support to help us identify the root cause of the issue.

You may encounter the error in any component that uses async exports from Snowflake or in any external integration exporting data from a Snowflake bucket. The error does not appear in Snowflake or Redshift transformations.

UPDATE Aug 22, 9:45pm PST

The error was not yet mitigated, Snowflake engineering team is looking into it. If you're encountering this problem, please contact us at support@keboola.com for a possible workaround.

We're sorry for this inconvenience.

UPDATE Aug 23, 5:24am PST

Snowflake engineers has identified a potential fix for this issue but it is not deployed yet. Meanwhile we have found the workaround for the issue and we are updating the components. GoodData writer was fixed now, transformation and other components will be updated within few hours. 

This issue is happening randomly and less than one percent of exports were affected.

New Intercom Extractor

Due to a change in the Intecom API authorization, the current extractor stopped working. It took us a while to go through the Intercom OAuth registration, but the result is here - the new Intercom Extractor. The current version is immediately deprecated, please configure and authorize the new extractor. You can start downloading your Intercom data in seconds.

The full documentation is available here.

Week in Review -- June 14, 2017

Updated Components

  • GoodData Writer supports login parameter in the Create User API call to specify different mailing address
  • GoodData Writer supports full parameter in the Synchronize Dataset API call to perform full sync without data preservation
  • DB2 Extractor supports SSH tunneling

New Features

Community News

  • ZOOT developed extractor to download data from CJAffiliate’s Commission detail service API

Minor Improvements

Fixes

  • Snowflake Extractor supports large files


Week in Review -- May 22, 2017

We're sorry for the delayed delivery of our newsletter. So here's what's new since April 25th. 

New Components

Snowflake DB Extractor 

Salesforce Analytics Cloud Writer

Martin Humpolec, a Salesforce specialist, developed and published a Salesforce Analytics Cloud writer.

Updated Components

  • Facebook and Facebook Ads extractors retry when receive one of the following errors: Unkwnon error / Unexpected error / Please reduce the amount of data error

New Features

  • Snowflake and Redshift transformation input mapping can convert empty values to null

Community News

  • David Ešner's FTP extractor supports compressed files

Minor Improvements

  • All components can now handle files/tables larger than 5 GB
  • Under Your Account / Sessions (https://connection.keboola.com/admin/account/sessions) you can see all your active sessions and revoke them
  • Keboola Connection session ids are encrypted using CRYPT_BLOWFISH

Fixes

  • Fixed privileges for deleting linked buckets