Google Sign In issues

Some users are not able authenticate to KBC using Google Sign In. We are investigating the issue.

In the meantime, please sign in using the standard email and password method.

UPDATE, Sep 22, 07:47 UTC - We have identified the issue. Google users with some special characters in name were affected. We have made changes in interaction with Google. It should resolve this issue. Fix should be deployed in two hours.

UPDATE, Sep 22, 09:55 UTC - Fix was deployed. You should be able to authenticate to KBC using Google Sign In. 


Snowflake connection issues (US region)

We're experiencing random connection errors to Snowflake started on Sep 12, 22:08 UTC.

These errors caused a few transformations failures. We're investigating the issue and we'll update this post with our findings.

Update, Sep 14, 07:15 UTC

These rare errors are still occuring.

Update, Sep 14, 13:07 UTC

Snowflake confirms the issue is on their side and are investigating it.

SQL Server writer failures

Between 9 May 2018, 10:53 CEST and 11 May 2018, 09:30 CEST there were job failures for SQL Server Writer configurations that had nullable data types. The issue was created by a new version of the writer so we have rolled it back to the  previous version while we investigate the root cause.

We're sorry for any inconvenience. 

Facebook and Instagram extractors failures

Some of the configurations of Facebook and Instagram extractors are failing during import to Storage. 

We are working on a fix and we'll update this status when the issue is resolved.


UPDATE 09:56 AM UTC - The issue was resolved. All Facebook and Instagram extractors configurations should be working again.

Job Failures Saturday, November 18, 2017

We have been experiencing temporary technical difficulties today around 3:00 AM CET and 4:00 PM CET.

Some component jobs may have failed as a result.  We have identified and fixed the issue. All systems have returned to normal operations and all jobs are now being processed normally.

Snowflake Incident

We are investigating Snowflake partial outage. Queries are now queued.

We will inform about the progress.

UPDATE 11:21 AM PDT Snowflake warehouses are up and running. Queued queries are being processed. We will update the post when we'll have more information about incident cause from Snowflake engineering.