Keboola Status

We would like to inform you about the planned maintenance of all Keboola stacks hosted on Azure.

During the database upgrades there will be a short service outage on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, August 16, 2025 between 05:30 and 06:30 UTC.

Effects of the Maintenance

During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 06:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

Detailed Schedule

• 05:30–06:00 UTC: processing of new jobs stops.
• 06:00–06:15 UTC: service enhancement period.
• 06:15 UTC: processing of jobs resumes.

2025-07-28 14:15 UTC

We are currently experiencing issues with the Snowflake Transformation component. Jobs are failing with the following error:

"Actual statement count X did not match the desired statement count Y."

The problem began occurring at approximately 11:00 UTC.

Our engineering team is actively investigating the issue. We will share more information and updates as soon as we have them.

Thank you for your patience and understanding.

2025-07-28 15:30 UTC

We’ve identified the root cause of the issue affecting the Snowflake Transformation component.

The problem was introduced by a bug in a release deployed today at 11:00 UTC. This release has since been rolled back, and new failures should no longer occur.

However, please note that any Snowflake Transformation configurations edited during the affected window may still be impacted and require manual correction. If you made any changes to Snowflake transformations between 11:00 and 15:00 UTC, we recommend reviewing them.

Fix Instructions

To resolve the issue caused by the bug, navigate to the affected transformation configuration detail, click the "EDIT ALL QUERIES" button and make a small change (e.g., add a space at the end of one of the queries) to re-save the entire configuration.

⚠️ Please note:
This action will only fix the query formatting issue introduced by the bug. If you made additional changes to the queries in the meantime—such as attempting to fix broken queries manually—you may still need to manually review and correct individual queries. In such cases, it may be easier to roll back to the last known working configuration version instead.

Thank you for your patience while we worked to resolve this.

We are currently experiencing an issue with one of our nodes running jobs.
Our team is actively working to resolve the situation.
We will provide an update once the issue has been addressed.

We're sorry for any inconvenience. Thank you for your understanding.

Update 15:07 23.07.2025 UTC

The affected node has been replaced, jobs will now run normally as expected.

We are investigating issues with slowdown of Storage jobs on Multitenant stacks. There are affected projects which are using Snowflake (Bigquery not affected). Issue was firstly noted on 10.07.2025.

The issue has impact on transformations with bigger backend size than default. 

We are preparing fix so the jobs are running as before.

Update 18:45 18.07.2025 UTC - We have released fix, which seems to be working correctly. We will continue monitoring the situation that the performance of transformations is back on track as before.

Update 07:07 19.07.2025 UTC - The root cause is fixed and the transformations on different backend size than default and performance seems to be on track as it was before.

The support widget was unavailable on GCP Pay-As-You-Go projects from July 4th to July 14th 2025. The issue has now been resolved and the support widget is available for these projects once again.

This issue only affected the support and feedback button in the bottom-right corner of the project page. Support requests made from the Projects menu were not affected.

We're investigating an issue with jobs not starting on Azure North Europe stack (https://connection.north-europe.azure.keboola.com/).

Update 08:45 UTC - we've identified the root cause and are working on a fix. The jobs are unblocked for now, but some delays might still occur. 

Update 10:22 UTC - The root cause has been fixed. 

We are currently investigating a problems with creation of new project for Pay as you go subscription on https://connection.us-east4.gcp.keboola.com/

Update 07:30 UTC - Issue was resolved, pay as you go wizard is now operational.

The announced partial maintenance has just started. The platform has been scaled down and is no longer accepting new jobs. We expect a brief downtime in 15 minutes, around 06:00 UTC. We will update this post with the progress of the partial maintenance.

Update 06:00 UTC: The announced partial maintenance is ongoing, and we are expecting downtime to begin any minute now. We will continue to update this post as the maintenance progresses.

Update 06:10 UTC: The maintenance has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience.

We are currently experiencing degraded performance on our GCP stacks due to ongoing global GCP infrastructure issues. 

The following stacks are affected:

• https://connection.us-east4.gcp.keboola.com/
• https://connection.europe-west3.gcp.keboola.com/

As a result, you may observe random job failures or delays. Jobs may fail with intermittent errors unrelated to the actual job configuration or data.

Our team is actively monitoring the situation and working to restore full functionality. We appreciate your patience and will provide updates as more information becomes available.

[Update – 2025-06-12 19:37 UTC] GCP is in the process of restoring its services. We are observing that our GCP stacks are beginning to operate as expected. API latency has returned to normal levels, and the job queue is starting to clear.

We will continue to monitor the situation closely.

[Update – 2025-06-12 20:25 UTC] The incident has been resolved. All GCP stacks are stable and the platform is fully operational. Thank you for your patience.

We are currently investigating a delay in the job listing updates on https://connection.keboola.com/. New jobs are not appearing in the job overview, and the statuses of existing jobs are not being refreshed.

This issue does not affect job processing or scheduling. Jobs are still running as expected.

We will provide the next update as soon as new information becomes available.

Update 13:15 UTC: We have identified the root cause and resolved the issue. All jobs are now listed correctly, and their statuses are updating immediately.