Keboola Status

We would like to inform you about the planned maintenance of all Keboola stacks hosted on Azure.

During the database upgrades there will be a short service outage on all Azure stacks, including all single-tenant stacks and Azure North Europe multi-tenant stack (connection.north-europe.azure.keboola.com). This will take place on Saturday, April 12, 2025 between 11:30 and 12:30 UTC.

Effects of the Maintenance

During the above period, services will be scaled down and the processing of jobs may be delayed. For a very brief period (at around 12:00 UTC) the service will be unavailable for up to 10 minutes and APIs may respond with a 500 error code. After that, all services will scale up and start processing all jobs. No running jobs, data apps, or workspaces will be affected. Delayed scheduled flows and queued jobs will resume after the maintenance is completed.

Detailed Schedule

• 11:30–12:00 UTC: processing of new jobs stops.
• 12:00–12:15 UTC: service enhancement period.
• 12:15 UTC: processing of jobs resumes.

We are investigating a brief outage of our Billing API on the Azure North Europe stack (https://connection.north-europe.azure.keboola.com/) between 23:03 and 23:19 UTC. Non–Pay-As-You-Go projects were not affected.

Update 23:35 UTC: The service disruption also caused job delays across all projects in this stack during the affected period. All operations have since returned to normal. We apologize for the inconvenience.

On March 12, 2025, our support button was unavailable from 07:15 UTC to 07:50 UTC.
We apologize for any inconvenience this may have caused. 
The button is now working again properly.

The announced partial maintenance of connection.keboola.com and connection.eu-central-1.keboola.com will start in one hour at 08:00 UTC. We will update this post with the progress of the partial maintenance for each stack.

Update 07:00 UTC: The scheduled partial maintenance for connection.keboola.com  has begun.

Update 07:21 UTC: The maintenance of connection.keboola.com  has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience. Maintenance of connection.eu-central-1.keboola.com will start at 08:00 UTC.

Update 08:00 UTC: The scheduled partial maintenance for connection.eu-central-1.keboola.com  has begun.

Update 08:25 UTC: The maintenance of  connection.eu-central-1.keboola.com has been completed, and all services have been scaled back up. The platform is fully operational, and jobs are now being processed as usual. All delayed jobs will be processed shortly. Thank you for your patience. 

2025-03-13 23:46 CET – We are investigating a service degradation on the https://connection.europe-west3.gcp.keboola.com/ stack.

2025-03-14 00:01 CET – Services on the https://connection.europe-west3.gcp.keboola.com/ stack have resumed normal operations. Component events (level INFO) display only 50% of the logs.

2025-03-14 22:09 CET – To avoid database bottleneck during peak hours this night we have implemented events sampling. Component events (level info) will display only 50% of the logs. All storage events and component events with higher level will not be affected by this change. 

2025-03-12 06:00 UTC - we are investigation possible service degradation on https://connection.europe-west3.gcp.keboola.com/ stack

2025-03-12 07:15 UTC - we are still working on the issue, stack is operational, but jobs are being delayed

2025-03-12 08:15 UTC - All services are fully operational now however you may experience job delays due to limited worker capacity. We have identified a database bottleneck and are working towards getting to full capacity.

2025-03-12 23:40 UTC - To avoid database bottleneck during peak hours this night we have implemented events sampling. Component events (level info) will display only 50% of the logs. All storage events and component events with higher level will not be affected by this change. 

2025-03-13 09:15 UTC - Sampling of the component events has been removed and all events created from now on are displaying.

2025-03-11 23:15 UTC - we are investigation possible service degradation on https://connection.europe-west3.gcp.keboola.com/ stack

2025-03-12 00:15 UTC - stack is now fully operational, ale jobs are being processed.

2025-03-11 10:50 UTC - we are investigating failed jobs for component keboola.ex-telemetry-data

2025-03-11 11:30 UTC - We found invalid record in telemetry data which caused telemetry extractor to fail. Record was fixed and all telemetry extractors are working as expected. 

We are sorry for caused inconvenience.

2025-03-11 10:00 UTC - we are investigation possible service degradation on https://connection.eu-central-1.keboola.com stack

2025-03-11 11:10 UTC - all services are operating normally now. Only marginal number of component job was affected with delayed processing.

2025-02-08 23:55 UTC We are experiencing issues with the Storage API on our stack. This may cause slower Queue jobs and occasional downtime for the Storage API and Connection administration. The next update will be in 30 minutes.

2025-02-09 0:35 UTC We identified an issue where some parts of our system were overloaded due to a high number of jobs running during the nightly peak after 11 PM. This caused slowdowns and occasional errors in our UI and Storage API and some Queue jobs may have been delayed or failed.

We have increased system capacity to prevent this issue in the future.The incident is now resolved.

We apologize for any inconvenience caused.