Since 2021-06-30 18:00 UTC we are experiencing increased errors on Snowflake backend in all stacks due an incident in Snowflake. We are going to monitor the situation and keep you posted.
Update 19:07 UTC
Snowflake identified the root cause and they continue working on mitigating the problem.
Update 20:07 UTC
Snowflake claims that infrastructure is up and running.
Update 2021-07-02 07:30 UTC
Snowflake has published report about the incident
According to the announcement published two weeks ago we switched default Python environments in Python Transformations and Workspaces. The old Sandboxes will be switched during today. See the previous post for more information.
Today, June 14, 2021, we released a number of new features on our AWS stacks.
Unfortunately we have noticed an issue that when loading larger datasets to the new Python or R workspaces the job will fail.
We're investigating the root cause and will update here when we know more or the issue gets resolved.
UPDATE 17:59 UTC - We've deployed fix which should resolve the loading issues. We continue to monitor the situation.
Beginning with 4:05 UTC 2021-06-11 we're seeing slowdown processing of transformation jobs in AWS EU stack. We're working on a fix. Next update in 30 minutes.
UPDATE 7:02 UTC We increased capacity of infrastructure and the situation is better. We continue to monitor the situation.
UPDATE 7:30 UTC The situation is stable. All operations are back to normal. We're sorry for this inconvenience.
The current environment for transformations is fairly outdated (due to compatibility concerns) and needs an update. New transformation environments are now available with an update plan. You may choose to leave your environment in auto update mode or lock your environment to either the current or the future version.
Action needed:
If you want to prevent the new transformations from being updated automatically later this month, you must select the version you wish to use. This update is planned for June 22, 2021.
The following options are available:
The Sandbox and Workspace environments will keep running the current version until the switch date on June 22, 2021, at which point they will switch to the latest version (we're jumping the intermediate Python 3.8.10 + Pandas 1.1.5). If you want to continue to use the current (outdated) version of Pandas in the Sandbox/Workspace after this date, you'll have to install it manually.
In the future, we will also be offering at least two versions of the Python transformations: one that updates automatically (the default and current behavior) and one that does not auto-update. That way you can always choose whether your transformation environment is auto-updating or not.
2021-05-10 13:25 CET
We have noticed a slight increase in job failures for some components today since this morning's release of the job runner.
We are investigating the root cause of the issue and will update when more information becomes available.
2021-05-10 14:35 CET
All systems are back to fully operational status. We are continuing to monitor for further instances of this error, and we are working on a preventative measures plan to reduce the impact of this type of incident in the future.
Since 2021-04-28 01:00 UTC we are experiencing Facebook ads extractor failures on error "Please reduce the amount of data you're asking for, then retry your request"
It is caused by a bug in Facebook API that have been reported and currently being investigate by a Facebook backend team.
Link to the Facebook bug ticket: https://developers.facebook.com/support/bugs/503443564145524/
We continue to watch the Facebook bug ticket and will update here once we know more.
If you have access to the Facebook bug report you can raise importance/severity of it by leaving a comment there.
One possible workaround that might work is to retrieve data with smallest window possible that is adding .date_preset(yesterday) parameter to the query, e.g:
insights.action_attribution_windows(28d_click).action_breakdowns(action_type).level(adset).date_preset(yesterday).time_increment(1)
We found a root-cause, PHP sorting function is not guaranteed to be stable. It is fixed in PHP 8.0 (https://wiki.php.net/rfc/stable_sorting), but we used 7.4 in the extractor (which is also still supported).
Since 2021-04-20 18:30 UTC we are experiencing increased error rate on all APIs in Azure North Europe. Our engineering team is working to identify the root cause. Next update in 1 hour.
UPDATE 08:45 UTC: We have restarted a faulty container and the situation seems to be stabilised. Next update in 1 hour.
UPDATE 09:00 UTC: The increased error rate might have caused delays in job processing.
UPDATE 09:50 UTC: The container does not show any further symptoms of the failure, all operations are back to normal.
We have discovered that that Snowflake Extractor can be suffering from a similar problem as the MSSQL extractor reported earlier.
The issue affects only configurations using custom query. In case the extracted table contains more then 16 columns, the data may have been swapped within the table columns. The issue was live between 19.4. 14:51 - 20.4. 11:17 UTC.
The extraction itself does not manifest any error. It can only be discovered later in the pipeline. We're working on finding all affected tables and we'll be contacting you through our support system with possible repair options in case your project is affected.
We sincerely apologize for this problem. A postmortem will be published with the root cause once we resolve the data issues.
April 27, 2021, 06:50 UTC We found out that no job met the conditions for the error to take effect (even though the error was in the code and we have already fixed it).