Many of current configurations of database extractors are set using fixed IPs and VPN connections. We think it's time to move to the 21st century and use SSH tunnels (yeah those were designed in 90s too). Therefore we won't be offering fixed IPs and VPN setups for new customers, effective from August 2016.
Because there are never-ending problems. IPs which are not supposed to change, do change. VPNs are prone to outages. Servers get restarted unexpectedly. It is sometimes very complicated to identify the source of connection problems and many other issues. Overall, these setups are not up to our reliability and traceability standards.
We will support all of you - existing customers - till August 2017. This should give you enough time to migrate to SSH tunnels. We recommend that you (or your system administrator) read our guide for setting up an SSH tunnel. If you have any questions, do not hesitate to contact us.