10 Jul 2020 08:55 UTC We're seeing a higher load and longer execution time in EU Snowflake queries. We are investigating the causes. Next update in 60 minutes or as new information becomes available.
10 Jul 2020 09:55 UTC Unfortunately we have no update at the moment. We have added some processing power to the Snowflake warehouse and we are monitoring the situation closely to see if that helps. Job processing should be fine, you may only see slight delays. Next update in 60 minutes or as new information becomes available.
10 Jul 2020 11:10 UTC No update at the moment. Next update in 60 minutes or as new information becomes available.
10 Jul 2020 12:30 UTC No update at the moment. Next update in 90 minutes or as new information becomes available.
10 Jul 2020 14:00 UTC We're in touch with Snowflake support and trying to identify the root cause. Next update in 3 hours or as new information becomes available.
10 Jul 2020 18:00 UTC We're changing certain scaling parameters of the Snowflake warehouse to see if it can help resolve the issue. Next update in 24 hours or as new information becomes available.
11 Jul 2020 18:50 UTC The configuration change helped and we're fully operational. This is the last update of the incident. Thanks for your patience!