9 Jul 2020 08:24 UTC We're seeing a higher load and longer execution time in EU Snowflake queries. We are investigating the causes. Next update in 60 minutes or as new information becomes available.
UPDATE 9 Jul 2020 8:54 UTC We have added additional power to the warehouse to help process the queued queries. Currently the situation seems normal, but we're monitoring it closely for next couple hours. Next update in 90 minutes or as new information becomes available.
UPDATE 9 Jul 2020 9:18 UTC After all the additional workload has been processed we have scaled down the cluster, but we're seeing queuing jobs again. We have again scaled up the cluster to help with the load. We're monitoring the situation closely. Next update in 60 minutes or as new information becomes available.
UPDATE 9 Jul 2020 10:15 UTC We're in touch with Snowflake support to resolve this issue. Meanwhile we have decreased the worker capacity so the Storage jobs may be queued on our end. This should take some load off the Snowflake warehouse to maximize it's performance. Next update in 60 minutes or as new information becomes available.
UPDATE 9 Jul 2020 11:45 UTC Snowflake engineering team is resolving the underlying issue. Thanks to the throttling on our end there are currently no delays in jobs processing. Next update in 60 minutes or as new information becomes available.
UPDATE 9 Jul 2020 12:30 UTC Snowflake informed us that the issue was fixed. We're restoring platform parameters to the original values and will continue monitoring the situation. Next update in 60 minutes or as new information becomes available.
UPDATE 9 Jul 2020 13:20 UTC All operations are back to normal and everything is fully working.
We're sorry for the inconvenience and appreciate your patience.