Failing creation of projects for pay-as-you-go customers

There was an error in the platform causing failure during the creation of projects for pay-as-you-go customers since yesterday, 16 January 2022, 14:30 UTC. The problem was fixed a moment ago and we are investigating its cause.


January 19 2022, 10:00 UTC - all users which registered in pay-as-you-go (between Jan 15 22:00:00 UTC and January 16 2022, 14:30 UTC), should be now able to access their projects. 

In case of redirect to last step of pay-as-you-go, cookies for domain https://connection.north-europe.azure.keboola.com/ must be cleared (closing browser application should be sufficient) 

If closing browser did not help, clear cookies according instruction for you browser:

Chrome https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop

Edge https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Firefox https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Safari https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac